The Happy Home Company
Cancellation & Rescheduling Policy
Because Peace Begins at Home.
Version 2026-06 · Client Policy Document
Private & confidential — provided to clients of The Happy Home Company.
Rescheduling & cancellations
We understand plans change. To respect our specialists' time and other families waiting for a visit, the following applies to every Home Reset and Home Watch visit.
- •48+ hours notice: reschedule or cancel at no charge.
- •Less than 48 hours notice: a fee of 50% of the scheduled visit price applies.
- •Same-day cancellation, no-show, or no-access (we cannot enter the home): the full 100% of the visit price applies.
Access & arrival window
Our specialists work within an arrival window. On arrival, we will wait up to 20 minutes for access to the home. If we cannot access the home within that time and cannot reach you, the visit is treated as a same-day no-access and billed at 100%.
Packages & memberships
If a visit covered by a multi-visit package or membership is cancelled with less than 48 hours notice, or results in a no-show/no-access, that visit is considered used and will be deducted from your remaining visits.
When we reschedule
If we must reschedule due to weather, illness, or staffing, we will contact you as early as possible and offer the next available window at no penalty to you.