Complaint and Incident Reporting

Members and helpers can report a concern at any time from their Village dashboard ("Report a concern") or by emailing hello@happyhomeco.com. Reports are reviewed by our team, typically within two business days.

We may pause a profile or membership while we review a report. Outcomes can include no action, a documented warning, suspension or permanent removal. We will tell the reporting party when the review is closed, though details may be limited to protect privacy.

Reports involving suspected abuse, neglect, theft or any crime should also be made to local law enforcement. We cooperate with lawful requests from authorities.